Job Description

About Anuvu

For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as United Airlines, Norwegian Cruise Lines, Singapore Airlines and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television and games.

Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.

Be Part of the Movement

Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.

Role Summary

An Account Coordinator is responsible for working with the account management team to continually support and build a long-term relationship with one of our largest clients. The Account Coordinator will support the Account Director in the day-to-day management of the account to ensure that service is delivered to the standards required by both Anuvu and the customer.

Location: Chicago, IL USA

Remote Options: This role will be a remote position working from your home office.

What Youll Be Doing

• Provide our clients with the best customer experience in the industry
• Ensure the timely and successful delivery of our solutions according to customer needs, objectives and SLA's.
• Manage day-to-day service delivery in partnership with the Content Curation and Content Operations teams.
• Clearly communicate the progress of initiatives to internal and external stakeholders.
• Build and maintain strong, long-lasting relationships
• Exemplify the company core values and behaviors.

Expectations

• Ability to juggle multiple tasks, whilst maintaining attention to detail.
• Experience reviewing and interpreting data sets
• Flexible approach to working time, to meet the needs of our customers

What Were Looking For

• Previous experience in an account management or customer service oriented supporting role
• Demonstrable ability to communicate, present and influence key stakeholders.
• Experience with MS Excel data analysis tools preferred but not required
• Experience with MS Suite of tools preferred but not required
• Design thinking and some design tool experience preferred but not required
• AI and emerging technologies - Not essential, though the ideal candidate demonstrates curiosity (but not reliance) in tools like Large Language Models (e.g., ChatGPT) and can swiftly adapt to new innovations for workflow improvements.

This Might Be the Right Place if You.

• Are a team fit; can help advance our global, inclusive culture
• Are a self-starter who likes to roll up your sleeves and take initiative with minimal direction
• Can think about tomorrow, while getting your work done today
• Are a collaborative team player
• Are curious and open to learning and finding new solutions
• Are able to provide and accept feedback in a constructive manner
• Are organized, have strong communication skills, and do whatever it takes to get things done

The Benefits of Working Here

A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to providing an outstanding work environment, we offer competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling and more!

Advanced | Agile | Applied

Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Let Innovation Move You

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